Trials, cancellations, setup fees, and refunds.
Last updated: August 2026
This policy explains how free trials, cancellations, and refunds work for AnswerCatch subscriptions. It forms part of our Terms of Service.
New customers may be eligible for a 14-day free trial. You will not be charged the monthly subscription fee during the trial. If you cancel before the trial ends, you will not be billed for the subscription. If you do not cancel, your paid subscription begins automatically when the trial ends.
AnswerCatch is month-to-month with no long-term contract — you can cancel anytime. To cancel, contact us at hello@answercatch.com (or use any in-app cancellation option we provide). Cancellation stops future renewals; it takes effect at the end of your current billing period, and you keep access until then.
Monthly subscription fees are billed in advance for each billing period. Because you retain access for the remainder of a period you've paid for, monthly fees already billed are generally non-refundable, and we do not provide prorated refunds for partial months, except where required by law.
Setup fees cover the white-glove onboarding work we perform to build, configure, test, and launch your AI receptionist. Once that setup work has begun or been completed, setup fees are non-refundable. Where a setup fee has been waived under a promotion, no charge applies.
We want you to be satisfied. We may, at our discretion, issue a refund or credit in situations such as a duplicate charge, a billing error on our part, or a documented failure of the Services that we are unable to resolve. Refund requests are reviewed case by case.
To request a refund or raise a billing question, email hello@answercatch.com with your account email and details of the charge. We aim to respond within a few business days. Approved refunds are issued to your original payment method.
If you have a billing concern, please contact us first so we can help — this is usually faster than a chargeback. Filing a chargeback without contacting us may result in suspension of your account.
Questions about billing, cancellations, or refunds? Email hello@answercatch.com.